Frequently Asked Questions

Everything you need to know about your Skin Bunny UK journey.

How long does shipping take within the UK?

We offer standard shipping which typically takes 2-3 business days, and express delivery options that arrive within 24 hours if ordered before 2 PM.

Are Skin Bunny UK products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we never test on animals at any stage of production.

What is your return policy?

We offer a 30-day return window for unopened and unused products. Simply contact our support team to initiate a return and receive your refund.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.

Are your skincare products suitable for sensitive skin?

Most of our range is formulated with gentle, skin-loving ingredients. However, we always recommend checking the full ingredient list on the product page and performing a patch test first.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.